If your eVisa still shows an earlier visa, an unexpected expiry date or conditions that conflict with your ILR decision, treat it as a possible digital-record error and report it through the official eVisa error service. Do not try to rewrite the status through the ordinary UKVI account-update service: that service is for changed personal, contact and passport details, not immigration decisions.
Save the ILR decision notice, capture what the eVisa and any new share code show, and note when you checked them. If the wrong status has already stopped access to work, benefits or another service, use the separate Home Office status-check route as well. ILR Calculator UK provides independent general information, not legal advice or a decision about your status.
Confirm that the digital record and the ILR decision disagree
Start with the document that communicates the grant. Compare its name, application reference, status and effective date with the current eVisa view. An old BRP expiry date alone is not the same thing as an expiry of ILR, but a digital record that still describes the previous route, gives an unexpected time limit or shows conditions that do not match the grant needs checking.
Our ILR biometrics and eVisa after applying guide explains where this check fits in the post-decision sequence. The useful distinction here is between the decision itself and the digital way it is displayed. A correct grant notice beside an incorrect eVisa points towards a display or record problem. If the grant notice itself states an outcome you did not expect, the eVisa error form is not a substitute for advice about challenging that decision.
Sign in through the official view-and-prove service and check the current screen rather than relying on an old screenshot. Where the service allows it, generate a fresh share code and compare the rights shown through that route too. A share code lasts for 90 days, so record when it was created. If the summary and the result shown to an employer or landlord differ, keep evidence of both views without circulating the code or personal identifiers more widely than necessary.
Use a short discrepancy record:
| Record | What to capture |
|---|---|
| ILR decision | Decision date, status granted, effective date and application reference |
| eVisa screen | Exact status, any expiry date, conditions shown and the date checked |
| Share-code result | Which purpose the code was created for and the rights the checking service displays |
| Immediate impact | A work, rent, benefit, banking, travel or public-service task affected by the mismatch |
This comparison prevents two common errors: reporting a changed passport as though the immigration decision were wrong, or assuming that a correct decision letter will automatically repair every digital checking service.
Choose the service that matches the problem
Several official services sit close together, but they do different jobs.
| What you can see | Route to use |
|---|---|
| The eVisa shows the wrong immigration status, date of birth or other record detail | Use the official eVisa error report. |
| You can view the eVisa but cannot generate a share code | Use the eVisa error report. |
| A technical error stops the eVisa loading after you sign in, or a Home Office-created account has never been accessible | Use the eVisa error report; use account recovery where the problem is the sign-in credentials themselves. |
| Your name, address, email, telephone number, photo, nationality or passport details have genuinely changed | Update the UKVI account details. |
| A department, bank or service received the wrong status, or the status problem stopped access to work, benefits or services | Ask the Home Office to check the status it holds and shares. |
The eVisa error-reporting page is the main route for a wrong ILR display. It also covers failure to produce a share code and specified technical-access problems. The page identifies a separate route for a person with pre-settled status under the EU Settlement Scheme whose eVisa displays another immigration status, so do not force that situation through an ILR-specific checklist.
Use Update your UKVI account when the underlying record is correct but your passport, name, contact details, address, nationality or photo needs changing. GOV.UK states that this service cannot update immigration details. Changing a passport number therefore does not correct an old Skilled Worker status that still appears after an ILR grant; those are two different tasks.
Build a compact evidence pack before reporting the error
Keep enough material to identify the case and show the mismatch without sending an unfocused archive of every immigration document you hold. Start with the ILR decision email or letter and the reference number attached to the application. Save a dated screenshot or PDF of the wrong eVisa view and, if relevant, the result produced for a current share code. Record the exact wording rather than paraphrasing it later.
The eVisa error service says you must give an email address or UK postal address, along with your name, date of birth and nationality. It also asks for one of these identifiers: a passport number, an expired BRP number, a global web form number, a unique application number or a UKVI customer number. Use the identifier that most clearly connects the account and the ILR decision.
If the mismatch has caused a refusal or interruption elsewhere, keep the message from the employer, landlord, bank, department or service. Record the date, the checking route used and any reference number. Do not post a share code, passport page, decision letter or account screenshot in a public forum while looking for help; these materials contain information that can expose the case or identity.
Submit one clear report and track the response
Describe the discrepancy in one sentence before adding the timeline. For example: “My ILR decision confirms settlement, but the eVisa viewed today still shows my earlier route and an expiry date.” Then list the grant date, when the eVisa was checked, the identifier you are supplying and any specific task affected. This makes the correction requested easier to distinguish from a request to change contact details.
GOV.UK says UKVI aims to fix most eVisa issues within 5 working days. A complex issue can take up to 15 working days, and UKVI says it will email if the correction is likely to take longer or if more information is needed. These are service aims rather than guaranteed deadlines. Keep the submission confirmation, any case reference and every reply together. Respond through the instructed channel if UKVI requests evidence, and verify the sender before disclosing identity documents.
After a correction email arrives, sign in again and inspect the live eVisa. Generate a new share code for the purpose you actually need and confirm the checking result now matches. A closed case message does not by itself prove that every affected view has refreshed.
Protect the immediate task while the correction is pending
The right response depends on what the mismatch is preventing. An employer or landlord may be able to use the official right-to-work or right-to-rent checking route when you cannot access the eVisa view. Give them only the code and date-of-birth information the service requires, and keep any rejection or error message. Do not tell an employer or landlord to disregard the result based only on your own interpretation of the grant letter.
If the Home Office shared the wrong immigration status to another government department or a bank, or the status error stopped access to work, benefits or services, use the official request to ask the Home Office to check your immigration status. That service allows supporting documents and says an answer is normally provided within 7 working days, though finding a complex record may take longer. Documents supplied through that route must be in English or Welsh.
Keep the eVisa error report and the status-check request conceptually separate. The first asks UKVI to correct or restore the digital record. The second addresses a status record that has been shared incorrectly or has already blocked access to a service. Use the facts of the problem to decide whether one or both routes apply.
Check travel against the live record, passport and timing
An ILR decision email is useful evidence, but it does not guarantee that an airline's digital check will return the expected result. Before travel, confirm that the current passport or travel document is linked to the UKVI account, inspect the live eVisa and create a current travel share code if the service offers one. Because a share code lasts for 90 days, create it close enough to the journey that it remains valid.
Where only the passport details have changed, use the account-update service. Where the immigration status or conditions are wrong, submit the eVisa error report. If travel is imminent and the record remains inconsistent, seek case-specific official help before relying on a screenshot, an expired document or a forum account of someone else's journey. The practical risk is not proof that ILR has ended; it is that the carrier or border check may not see a coherent record when it matters.
What if the records still do not agree after UKVI replies?
A digital-display error, an incorrect underlying decision and a status shared incorrectly with another organisation are different problems. If UKVI says the eVisa is correct but the ILR decision notice appears to say something else, preserve both records and ask for regulated immigration advice promptly. A correction form does not extend a deadline for any review or appeal that may apply to the underlying decision.
Also check each layer that affected the original problem: the main eVisa view, a newly generated purpose-specific share code, the passport linked to the account and the external organisation's fresh check. A correction that appears in one view may still need a new code or a new check elsewhere. Keep the resolution email and final screenshots with the ILR decision so a later employer, landlord, department or carrier query can be explained from a consistent record.
Frequently asked questions
Does an old visa or expiry date on my eVisa mean my ILR has expired?
Not by itself. Compare the live eVisa with the ILR decision notice and any fresh share-code result. If the decision grants ILR but the digital record still names the earlier route or gives an unexpected time limit, report the mismatch as a possible eVisa error. Keep both records. If the decision notice itself contains the disputed status or date, get advice about the decision rather than assuming the display form can change it.
Can I change the immigration status through Update your UKVI account?
No. That service updates personal, contact and travel-document details, such as a new passport, address, email, name, nationality or photo. GOV.UK says it cannot update immigration details. Use the eVisa error route when the status, expiry date or conditions displayed after ILR are wrong. If both your passport and status are incorrect, treat them as separate tasks and keep the confirmation from each submission.
How long should an eVisa correction take?
UKVI says it aims to fix most reported eVisa issues within 5 working days. Complex cases can take up to 15 working days, and UKVI should email if it expects the work to take longer or needs more information. These are aims, not guaranteed completion dates. Save the submission confirmation, monitor the contact address you supplied and verify the live eVisa again after any resolution message.
What information do I need to report a wrong eVisa status?
Prepare your contact email or UK postal address, name, date of birth and nationality. The official service also asks for one identifying reference, such as a passport number, expired BRP number, GWF number, UAN or UKVI customer number. Keep the ILR decision and a dated capture of the incorrect display beside the submission record. If another organisation rejected your status, retain its message and reference number too.
What can I do if the error is blocking work, benefits or another service?
Keep evidence of the failed check and use the official Home Office status-check route when a wrong status has stopped access to work, benefits or services, or has been shared incorrectly to another department or bank. Continue the eVisa correction process for the digital record itself. An employer or landlord may also have an official checking service available. Do not ask them to ignore a result based only on an informal explanation.
Can I travel while my eVisa still shows the wrong status?
There is no single safe answer for every mismatch. Before travel, make sure the current passport is linked to the UKVI account, inspect the live eVisa and obtain a current travel share code if available. Report a wrong status promptly. If the journey is imminent and the records still conflict, seek specific official help before relying on an approval email, an expired document or another traveller's experience; a carrier needs a coherent live record.
